1834 Hotels operates a diverse portfolio of hotel assets across Australia and New Zealand, managing properties on behalf of owners, franchise groups, and independent operators.
With over 60 locations and no internal IT function, maintaining performance, security, and seamless guest experience across every site is critical.
To support this, 1834 Hotels partners with DRG as a fully managed IT provider – delivering nationwide support, infrastructure, and cybersecurity capability.
Always-On Operations with No Margin for Downtime
Operating hotels means delivering consistent service – 24/7.
This creates a need for a trusted IT partner that can:
- Maintain uptime across geographically dispersed hotel assets
- Support both head office and property-level systems
- Protect sensitive guest and employee data
- Respond rapidly to issues impacting live operations
- Keep pace with evolving cyber threats and compliance requirements
With no internal IT team, 1834 Hotels required a partner that could act as a complete outsourced IT function, while aligning with operational realities on the ground.
The Solution: A Fully Managed IT Partner Across Every Property
DRG delivers end-to-end managed services across 1834 Hotels’ head office and property network – acting as a seamless extension of the business.
Core services include:
- Managed IT Services (Service Desk + Onsite Support)
- Full Microsoft 365 & Azure environment management
- Network infrastructure across hotels (Ubiquiti gateways, switches, APs)
- Device lifecycle management (PCs, laptops, upgrades)
Cybersecurity stack, including:
- Endpoint Protection
- Managed SOC
- Dark Web Monitoring
- SaaS Alerts
- Mail Protection
- Cyber Security Training
DRG also supports project-based initiatives, including:
- Wi-Fi and connectivity upgrades across properties
- Infrastructure refreshes (e.g. Windows lifecycle upgrades)
- Cyber risk profiling and mitigation strategies
- Guest experience optimisation through improved connectivity
Core strengths of the partnership
- Always-On Support – rapid response for issues impacting live hotel operations
- Operational Understanding – aligned to hospitality environments and guest expectations
- National Coverage – support across metro and regional locations
- Scalable Delivery – consistent support across a growing portfolio
- Cybersecurity Focus – proactive risk management and compliance alignment
Built for Performance, Security and Guest Experience
A defining strength of the partnership is alignment around performance and risk.
As a data-driven organisation, 1834 Hotels prioritises:
- Operational efficiency
- Revenue optimisation
- Risk mitigation
DRG supports this through structured governance, proactive support, and continuous improvement across systems and security.
“We’re very data-driven… and our partnerships align with that. DRG’s approach to governance, compliance, and risk has been a shared focus.”
– Sharni King | VP Operations, People & Stakeholder Relations, 1834 Hotels
The Impact: Reliable Operations at Scale
- Consistent uptime across 60+ hotel assets
- Faster issue resolution through managed service model
- Improved guest experience via stronger connectivity and systems
- Reduced cyber risk through proactive monitoring and training
- Seamless support across regional and metro locations
- Strong, long-term partnership built over 10+ years
A True Operational Partner
Beyond technical delivery, DRG brings a partnership approach aligned to the realities of hospitality operations.
They understand that:
- Technology directly impacts guest experience
- Issues must be resolved quickly and with minimal disruption
- Teams on the ground need clear, practical support
“They articulate things in a way our teams understand, backsolve solutions, and work through every avenue to get the right outcome.”
– Sharni King | VP Operations, People & Stakeholder Relations, 1834 Hotels
Looking to support multi-site operations without building an internal IT team?
DRG delivers fully managed services, cybersecurity, and nationwide support – helping organisations operate securely, efficiently, and at scale.
Let’s talk about how we can support your business.
“They provide a high standard of customer support… and understand that what they’re fixing is often directly impacting our operations. They work quickly, seamlessly, and cost-effectively to keep everything running.”