All inclusive
for a Seamless IT Experience
Our Managed IT Services are designed to take the pressure off your internal team and keep your technology running without interruption.
From 24×7 monitoring and patching to remote troubleshooting and on-site support, DRGroup delivers everything your business needs to stay productive – all for one predictable monthly fee.
Tailored Service Packages for Every Business
What’s Included
Choose the level of coverage that fits your business:
Feature
Bronze
Silver
Gold
RMM
EDR + AV + Ransomware
Email Security
Managed 24×7 SOC
Dark Web Monitoring
BullPhish ID Cyber Security Training
M365 SaaS Protection
BullPhish ID
Advanced Software Mgmt
Service Desk
5 hours PM 8:00–17:00 (M–F)
08:00–18:00 (M–F)
8:00–22:00 (7 days)
Onsite Support
1 hrs / month
3 hrs / month
Threat Hunting
Priority Response
Bronze
RMM
EDR + AV + Ransomware
Email Security
Managed 24×7 SOC
Dark Web Monitoring
BullPhish ID Cyber Security Training
M365 SaaS Protection
BullPhish ID
Advanced Software Mgmt
Service Desk
5 hours PM 8:00–17:00 (M–F)
Onsite Support
Threat Hunting
Priority Response
Silver
RMM
EDR + AV + Ransomware
Email Security
Managed 24×7 SOC
Dark Web Monitoring
BullPhish ID Cyber Security Training
M365 SaaS Protection
BullPhish ID
Advanced Software Mgmt
Service Desk
08:00–18:00 (M–F)
Onsite Support
1 hrs / month
Threat Hunting
Priority Response
Gold
RMM
EDR + AV + Ransomware
Email Security
Managed 24×7 SOC
Dark Web Monitoring
BullPhish ID Cyber Security Training
M365 SaaS Protection
BullPhish ID
Advanced Software Mgmt
Service Desk
8:00–22:00 (7 days)
Onsite Support
3 hrs / month
Threat Hunting
Priority Response
Available Inclusions
AI Business Solutions
Alerts you if your business data appears on the dark web
Business Continuity & Disaster Recovery (BCDR)
Keeps your business running and restores systems if things go wrong
Phishing Security Awareness Training
Trains your team to spot and avoid phishing attacks
Security Operations Centre
24/7 monitoring and response to detect and stop threats early
SaaS Protection & Defence
RMM (Remote Monitoring & Management)
Proactive visibility and control across devices, systems, and user environments.
EDR, Antivirus & Ransomware Protection
Layered endpoint security that detects, blocks, and responds to modern threats.
Email Security
Protect users from phishing, spam, malware, and email-based attacks.
Advanced Software Management
Centralised deployment, updates, and control of business-critical applications.
Service Desk
Responsive support from experienced technicians whenever issues arise.
Reliable hands-on assistance delivered across metro, regional, and remote locations.
Threat Hunting
Proactively identify suspicious activity and hidden threats before they escalate.
Priority Response
Accelerated support and escalation for critical issues impacting your operations.
Hardware as a Service (HaaS)
Subscription-based hardware solutions with ongoing support, maintenance, and lifecycle management included.
PREDICATABLE, PROACTIVE AND PERSONAL
Why Choose DRGroup
Proud to Support
Trusted by companies that demand excellence
I cannot recommend DRGroup’s Service and Support Company highly enough! From the moment we engaged with their team, we experienced nothing but exceptional service and unwavering support. Their expertise and dedication to customer satisfaction are truly unparalleled. Every interaction with their staff has been a pleasure. They are not only knowledgeable and efficient but also incredibly friendly and approachable. Whether it’s resolving technical issues swiftly or providing insightful advice, they consistently go above and beyond to ensure our needs are met. We are grateful for their exceptional support and look forward to continuing our successful partnership for years to come."
FAQs
Have questions about how our Managed IT Services work?
Here are some of the most common things businesses ask when considering a managed support partner – from flexibility and tools, to how we tailor services to your needs.
Are your managed IT plans fixed, or can they be customised?
Our plans are designed as a starting point, not a limitation. Every business is different, so we tailor our services to match your environment, priorities and budget. Whether you need more support hours, additional security layers or project work included, we’ll shape a solution that fits how you operate.
What types of businesses typically use DRG’s managed IT services?
What tools and platforms do you use to manage and secure our systems?
We use the Kaseya 365 platform, one of the leading toolsets used by IT and security teams globally. It allows us to monitor systems, automate updates, manage backups and respond to issues quickly, helping keep your environment secure, stable and up to date.
What happens if something goes wrong or we need urgent support?
Our helpdesk and monitoring services are designed to respond quickly and proactively. Many issues are identified and resolved before they impact your business, and when urgent support is needed, our team is ready to step in remotely or on-site depending on your plan and requirements.
How does pricing work for fixed price managed IT services?
Our pricing is typically based on a per-device model, covering desktops, laptops and servers. This ensures costs reflect the true size of your IT environment and keeps things fair, scalable and cost-effective as your business grows.
Clients value the transparency and flexibility this approach provides. You can easily tailor your plan with additional support hours or add-ons, particularly across security and compliance, so you only pay for what you actually need.